Students seem to be pretty stressed out these days and either forgetting their identikey log-in or typing it wrong when wanting to use an ITS computer. After 5 tries the computer locks their account, but it will reset in about 10 minutes if they wait.
We can troubleshoot it by using our log-in and going to http://adsync.colorado.edu . If they enter their identikey and password correctly it will synchronize their password and they are set to log back in.
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