IM Video Website & Webchat Tricks

from Matt's e-mail -

Here is the link for the IM videos I showed at the staff meeting yesterday.
http://ucblibraries.colorado.edu/research/subjectguides/codelibrary/videos.html


Webchat tricks from Mark Mabbett

a. If when you log in you don't see people in Buddies (and you're sure
someone should be there) you can switch your status from Available to Unavailable back to Available and it should pick up the status of other people. You may have to do this a couple of times and Libraryh3lp is currently working on this so that soon we don't even have to toggle our status. I think people have been doing this by logging in and out.

b. There are also times when the browser resizes and you lose the top
edge of the chat or the Buddy List which makes it so that you can't transfer a chat or move the window around because you can't grab the top of the window. To fix this hit F11 and your web address bar will disappear. Hit
F11 again and it will come back with the chat windows and Buddy list in the correct place.

c. The chat window shows the referring URL and IP address. The URL is
clickable so you can see exactly where a patron is coming from-the exact search in Chinook or exact research guide. Also the IP address will tell you whether someone needs to log into the VPN or if they are already on campus. Any IP that starts with 128.138.XXX.XXX is on campus and any IP that starts 198.11.XXX.XXX is logged into the VPN. I just like this information to know whether or not I need to send Alison H's Jing video about the VPN.