IM service down

From Mark Mabbett - This is just a quick note on behalf of the IM Task Force. Our IM service, Libraryh3lp, is currently updating their service so the system is not working. Since we don't really know much about when it will be up we're not going to monitor IM until further notice--hopefully today but that is really unknown. The system may not be stable for a couple of days so rather than let our users have a bad experience with an unstable system we're saying no IM until further notice. The public facing windows shouldn't be accessible since they require someone to login and monitor them to display. If you get any questions please send them my way and I'll send an update to the list when we're back to normal